Art Investment Guarantee
**Lifetime Investment Guarantee**
The initially named purchaser may, at any time, redeem the Original Artwork for the original investment price paid to MacDonald Gallery. * Or sell the Artwork for a profit to any purchaser. Alternatively, MacDonald Gallery may, in the future, offer to purchase artwork for a profit to the Owner, Collector, or Investor.
Initiate a Return
Please call (615)256-4321 or use our Contact Form to inform us that you want to return an original artwork. We will then start the return process for you.
Refunds
Once we receive and inspect your return, we will email you to notify you that we have received your returned item and to inform you of the status of your refund.
Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at support@macdonaldgallery.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you fall under our “Lifetime Investment Guarantee,” as stated above.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to:
MacDonald Gallery
11 Music Square East
Suite 506
Nashville, TN 37203
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Please include your order number for questions or help related to refunds and returns. Contact
*Under most circumstances, return postage will be the responsibility of the initially named purchaser.
