Art & Paintings (Originals) — THE LIFETIME COLLECTOR GUARANTEE APPLIES
Standard Return: No questions asked—within 30 days of the carrier’s “Delivered” scan.
Return for Lifetime Collector Guarantee: See full program details here: macdonaldgallery.com/art-and-paintings/lifetime-collector-guarantee.
Art Prints
Damages/Print Defects: Contact within 7 days of the carrier’s “Delivered” scan with photos for a replacement or refund.
General Return: 30 days from the carrier’s “Delivered” scan.
Condition: Unused, same condition received, and in original packaging.
Who pays return shipping: Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.
Exclusions: Gift cards; downloadable products; personalized/customized prints; items returned used, damaged, or missing parts for reasons not due to our error.
Inspection & refund timing: Status emailed within 2 business days of receipt of the returned item; approved refunds post within 5–10 business days to the original payment method.
Art Gifts
Damages/Defects: Contact within 7 days of the carrier’s “Delivered” scan with photos for a replacement or refund.
General Return: 30 days from the carrier’s “Delivered” scan.
Condition: Unused and in original packaging.
Who pays return shipping: Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.
Exclusions: Gift cards; downloadable products; personalized items; items returned used/damaged not due to our error.
Inspection & refund timing: Status emailed within 2 business days of receipt of the returned item; approved refunds post within 5–10 business days to the original payment method.
Abstract Signature by MacDonald (Apparel)
Print/Manufacturing Issues: Contact within 7 days of the carrier’s “Delivered” scan with photos for a replacement or refund.
General Return: 30 days from the carrier’s “Delivered” scan.
Condition: Unworn, unwashed, with original tags/packaging; no odors, stains, or alterations.
Size Exchanges: Easy exchanges within 30 days. Customer covers return shipping; one outbound exchange shipment (U.S. domestic) is covered by us after inspection.
Who pays return shipping: Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.
Exclusions: Worn/washed apparel; items with removed tags; personalized/customized garments.
Inspection & refund timing: Status emailed within 2 business days of receipt of the returned item; approved refunds post within 5–10 business days to the original payment method.
Contact & Return Address
Questions? Email support@macdonaldgallery.com or call 615-256-4321. Include your order number and, for damaged/defective items, clear photos of the issue.
