{"id":529,"date":"2024-10-06T09:36:39","date_gmt":"2024-10-06T14:36:39","guid":{"rendered":"https:\/\/www.macdonaldgallery.com\/showroom\/?page_id=529"},"modified":"2025-09-10T15:50:24","modified_gmt":"2025-09-10T20:50:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/refund_returns\/","title":{"rendered":"Returns, Refunds & Collector Guarantee"},"content":{"rendered":"

Art & Paintings (Originals) \u2014 THE LIFETIME COLLECTOR GUARANTEE APPLIES<\/strong><\/h3>\n

Standard Return:<\/strong> No questions asked\u2014within 30 days<\/strong> of the carrier\u2019s \u201cDelivered\u201d scan.<\/p>\n

Return for Lifetime Collector Guarantee:<\/strong> See full program details here: macdonaldgallery.com\/art-and-paintings\/lifetime-collector-guarantee<\/a>.<\/p>\n

\n

Art Prints<\/h3>\n

Damages\/Print Defects:<\/strong> Contact within 7 days<\/strong> of the carrier\u2019s \u201cDelivered\u201d scan with photos for a replacement or refund.<\/p>\n

General Return:<\/strong> 30 days<\/strong> from the carrier\u2019s \u201cDelivered\u201d scan.<\/p>\n

Condition:<\/strong> Unused, same condition received, and in original packaging<\/strong>.<\/p>\n

Who pays return shipping:<\/strong> Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.<\/p>\n

Exclusions:<\/strong> Gift cards; downloadable products; personalized\/customized prints; items returned used, damaged, or missing parts for reasons not due to our error.<\/p>\n

Inspection & refund timing:<\/strong> Status emailed within 2 business days<\/strong> of receipt of the returned item; approved refunds post within 5\u201310 business days<\/strong> to the original payment method.<\/p>\n

\n

Art Gifts<\/h3>\n

Damages\/Defects:<\/strong> Contact within 7 days<\/strong> of the carrier\u2019s \u201cDelivered\u201d scan with photos for a replacement or refund.<\/p>\n

General Return:<\/strong> 30 days<\/strong> from the carrier\u2019s \u201cDelivered\u201d scan.<\/p>\n

Condition:<\/strong> Unused and in original packaging<\/strong>.<\/p>\n

Who pays return shipping:<\/strong> Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.<\/p>\n

Exclusions:<\/strong> Gift cards; downloadable products; personalized items; items returned used\/damaged not due to our error.<\/p>\n

Inspection & refund timing:<\/strong> Status emailed within 2 business days<\/strong> of receipt of the returned item; approved refunds post within 5\u201310 business days<\/strong> to the original payment method.<\/p>\n

\n

Abstract Signature by MacDonald (Apparel)<\/h3>\n

Print\/Manufacturing Issues:<\/strong> Contact within 7 days<\/strong> of the carrier\u2019s \u201cDelivered\u201d scan with photos for a replacement or refund.<\/p>\n

General Return:<\/strong> 30 days<\/strong> from the carrier\u2019s \u201cDelivered\u201d scan.<\/p>\n

Condition:<\/strong> Unworn, unwashed<\/strong>, with original tags\/packaging; no odors, stains, or alterations.<\/p>\n

Size Exchanges:<\/strong> Easy exchanges within 30 days. Customer covers return shipping; one outbound exchange shipment (U.S. domestic) is covered by us after inspection.<\/p>\n

Who pays return shipping:<\/strong> Customer pays return shipping unless defective or mis-shipped. Original shipping is non-refundable.<\/p>\n

Exclusions:<\/strong> Worn\/washed apparel; items with removed tags; personalized\/customized garments.<\/p>\n

Inspection & refund timing:<\/strong> Status emailed within 2 business days<\/strong> of receipt of the returned item; approved refunds post within 5\u201310 business days<\/strong> to the original payment method.<\/p>\n

\n

Contact & Return Address<\/h2>\n

Questions? Email support@macdonaldgallery.com<\/a> or call 615-256-4321<\/a>. Include your order number and, for damaged\/defective items, clear photos of the issue.<\/p>\n

\n
Return address:<\/strong>\u00a0MacDonald Gallery, 11 Music Square East, Suite 506, Nashville, TN 37203<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Art & Paintings (Originals) \u2014 THE LIFETIME COLLECTOR GUARANTEE APPLIES Standard Return: No questions asked\u2014within 30 days of the carrier\u2019s \u201cDelivered\u201d scan. Return for Lifetime Collector Guarantee: See full program details here: macdonaldgallery.com\/art-and-paintings\/lifetime-collector-guarantee. Art Prints Damages\/Print Defects: Contact within 7 days of the carrier\u2019s \u201cDelivered\u201d scan with photos for a replacement or refund. General Return: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-529","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/pages\/529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/comments?post=529"}],"version-history":[{"count":13,"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/pages\/529\/revisions"}],"predecessor-version":[{"id":4291,"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/pages\/529\/revisions\/4291"}],"wp:attachment":[{"href":"https:\/\/www.macdonaldgallery.com\/art-and-paintings\/wp-json\/wp\/v2\/media?parent=529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}